Finextra Research
Sign in
Sign up
  • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
Sign in
Sign up
  • News
    • Back
    • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • Back
    • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Back
    • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
  • payments
  • markets
  • retail
  • wholesale
  • wealth
  • regulation
  • crime
  • crypto
  • sustainable
  • startups
  • devops
  • identity
  • security
  • cloud
  • ai

Community

  • Your feed
  • Latest expert opinions
  • Groups

Join the Community

23,385
Expert opinions
42,358
Total members
307
New members (last 30 days)
186
New opinions (last 30 days)
29,106
Total comments
Join Sign in
Follow Unfollow

Gareth Jones

Field Operations Director
Ubiquiem
Member since
04 Jan 2011
Location
London
Followers
1
Following
0
Opinions
3
Long reads
0
Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Sales and Services Director at Ubiquiem Ltd, a start-up venture providing innovative multi-channel solutions aimed at improving customer experience in banking.

Experience

Field Operations Director
Ubiquiem
To Present
Show all experience

Latest opinions

Gareth Jones

Is PFM a good thing?

PFM tools started out, you'll recall, as software packages like Intuit Quicken or Microsoft Money, but the latest buzz is around either bank-branded services or bank independent sites such as mint.com. Back in the day, Microsoft Money was shipped on pretty much every Windows machine. Interestingly, one or two people actually used it. But not man...

20 June 2011

Gareth Jones

Are 'customers' good for Retail Banks?

I’ve written and talked about this sort of thing before, but never blogged. In the hope that the blogosphere offers a little more interactivity, I going to re-articulate some thoughts and sound out a reaction – hopefully it will be a bit like lighting the blue touchpaper… Are Retail Banks that bad? Retail banks are arguably easy targets when i

14 February 2011

Gareth Jones

Latest News Shock - Internet Banking Usability Sucks!

Forrester says so The studious people at Forrester have just released some research that is astonishing. It’s only available to Forrester subscribers or to purchase – but their teaser says it’s all. Basically, Internet banking offerings do a pretty good job of offering functionality – they just don’t rate well from a usability perspective. H

28 January 2011

Latest comments

KAL launches cashless ATM

Excuse me for being a bit cynical but this seems so wrong on so many levels.

1. It seems almost entirely focussed on the 'convenience' of the operator rather than the customer - or maybe it is just me that doesn't quite see the appeal of standing outside to start a transaction and then queuing up inside to actually get my cash.

2. Weren't ATM 'invented' to cut out the middle-man - the teller/cashier - in the first place?

3. Err, didn't cashback get there first?  

4. Even payment services providers such as Paypoint (which already has 30,000 terminals in the UK, Romania and RoI) could do this if it was such an amazing idea.

Maybe I'm missing something but the statement that this "is one of the most important products ever to be introduced to the self-service banking industry"  seems to be a candidate for Marketing Hyperbole of the Year!. ' Course, happy to hear where I've missed the plot!

20 Jun 2012 14:44 Read comment

Is PFM a good thing?

Robin,

I really really like (the idea of) Breeze too.  However, it doesn't seem to me to be PFM - or at least not traditional PFM. Just decent mobile banking. Although... maybe that it was is good about it (!)  Maybe PFM is about managing money on the move and managing money in privacy.  And is two (or more) separate things?

As far as mobile banking are concerned i think there are few who can touch Breeze for its usability and appeal.  It's a world leader in this respect for sure.  But I'm not sure it really helps budget or plan or manage

But Breeze seems to be aimed at the 'too cool for school' segment.  It's nice that we know who the 'coolest intern' in the world is and great they work for SC- but has it improved the service that long standing customers have received - I guess we'll wait for that one.  Gareth

20 Jun 2011 22:25 Read comment

Halifax takes a year out to rebuild online investments Website

This is surely an April 1 post not April 7? Unbelievable!

08 Apr 2011 11:09 Read comment

See all 8 comments by Gareth

Gareth writes about

  • retail banking

Gareth's opinion archive

  • 2011 (3)

Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.

Please read our Privacy Policy.

Accept
Finextra

Finextra

  • About

Community

  • Rules
  • Contact the community team

News

  • Guidance
  • Contact the news desk

Sales

  • Media pack
  • Contact the sales team

Get involved

  • Finextra Live@
  • Webinars
  • Finextra TV
  • Research
  • Finextra.jobs

Events

  • Sustainable Finance Live
  • NextGen Nordics
  • EBAday
  • NextGen:AI
Join the community Register for news alerts
Apple App Store Google App Store

© Finextra Research 2025

Terms of usePrivacy PolicyCookie Centre